When we were in Michigan Josh and Margot went Ikea. We ended up getting their cool relax chair and footstool. I was very happy with the purchase but dismayed when I got home to find that the wood on the stool and the chair didn't match.
When I called the Ikea customer support I was put off by the way I was treated and even more put off when the girl told me to send the step stool back OR DRIVE TO BROOKLYN TO RETURN IT.
That's right folks. My options were to either spend 4 1/2 hours on the road returning the stepstool that costs $29.99 OR spend $25.00 to ship the damn stool.
Now I've escalated the call and should be hearing back from a supervisor within the next 24 hours.
Bitches.
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